Non-Blockbuster Rates
| Day | General |
|---|---|
| Mon-Wed (all sessions) | $7.50 |
| Thu (sessions before 5pm) | $7.50 |
| Thu (sessions from 5pm) | $8.50 |
| Fri & Eve of P.H. (sessions before 5pm) | $8.50 |
| Fri & Eve of P.H. (sessions from 5pm) | $10.00 |
| Sat, Sun & P.H. (all sessions) | $10.00 |
Blockbuster & 3D Rates
| Ticket Category | Validity | Price per ticket |
|---|---|---|
Blockbuster |
Mon - Wed, all sessions | $8.00 |
| Thu, before 5pm | ||
| Mon - Wed and Sneak Previews | $9.00 | |
| Thu, from 5pm and Fri, before 5pm | ||
| Thu, if movie has sneaked, all sessions | ||
| Fri from 5pm | $10.50 | |
| Sat, Sun, Eve of Public Holidays and Public Holidays, all sessions | ||
| Blockbuster 3D Movies |
Mon - Thu, all sessions | $11.00 |
| Fri - Sun, all sessions | $14.00 | |
| Eve of Public Holidays & Public Holidays, all sessions |
All 3D movies are showcased at The Cathay Cineplex, Cathay Cineplex Cineleisure Orchard, Cathay Cineplex Causeway Point, Cathay Cineplex AMK Hub and Cathay Cineplex Downtown East"
Our online and phone movie schedules are updated every Wednesday evening each week. These schedules will reflect the showtimes from Thursday to the following Wednesday of each week. Please note that Cathay Cineplexes does not provide its movie schedules to any other third party websites.
In order to insert our movie schedule advertisements in the newspapers, we are required to submit our movie schedules at least 2 days in advance and even earlier when there is a public holiday. Hence, when there are changes to the schedules, these cannot be corrected as the newspapers will not accept amendments after submission. To confirm a showtime, please check the updated schedules in our website or at the box office.
As long as the schedule for the movie title you would like to book is reflected online or at the box office, you may book your tickets up to 7 days in advance. For some movies, an even more advanced schedule may be available for you do your booking.
The box office opens at 10 am in the morning and will close half an hour after the last showtime in the evening.
Please note that the opening and closing hours of our box office may vary from one cineplex to another as they depend on the first movie and the last movie of the day at each cineplex. Furthermore, one Cathay cineplex may offer midnight screenings, while another Cathay cineplex offers double midnight screenings, hence the variations of timing.
Your enquiries can be directed to corporate_services@cathay.com.sg.
If the movie title is accompanied by an asterisk ( * ) , it is on the “No Free List”.
After your booking is confirmed and paid for, no c ancellations or refunds will be allowed. All tickets sold are non-returnable and non-refundable even if you do not turn up to collect your tickets or for any other reasons.
You can only make changes to your booking by going directly to the box office of the cineplex that you booked your tickets. This is subject to seats availability of the movie and/or showtime that you want to change to. You need to make the changes at the box office at least 2 hours before movie showtime that you originally booked. No changes can be made after the movie that you originally booked has started and all tickets and bookings fees are non-refundable.
Tickets need to be purchased for children above 0.9m in height. A child below the abovementioned height can enter for free but will not be entitled to have a seat to himself/ herself.
NETS payment is accepted at selected box office counters across all Cathay Cineplex locations. Please note that NETS is not available for online and phone bookings.
We currently accept Amex, Mastercard and Visa credit and debit cards for online purchasing.
We incorporate SSL security within this site, an industry standard technology that is recognised as the best software available today for conducting secure commerce transactions over the internet.
In addition to the relevant ticket price for the movie, there is a non-refundable booking fee of $1.00 per confirmed transaction. Total ticket cost, including booking fees, is detailed in your shopping basket prior to confirming of your purchase.
All prices quoted on this site are inclusive of GST.
All credit card discounts, movie gift vouchers, complimentary passes and promotions are not applicable with online and phone bookings. These are only applicable for direct purchase at box office.
Yes, you can select your seats by clicking on the seats you want on the seating plan. You will be charged according to the number of seats selected. The selected seats you have selected are in green. To de-select, click on the green seats and you can re-select your preferred seats again.
There is a maximum purchase limit of 10 tickets per transaction. You may perform as many transactions as you wish. For each transaction, there is a non-refundable $1.00 booking fee.
Your tickets are immediately available for collection at the box office of the Cineplex that you booked your tickets at after you have completed your purchase and received the confirmation of booking. For security reasons, the cardholder must be present to collect the tickets and will need to bring along the same credit card used to make the bookings online. Email confirmations and booking reference numbers will not be accepted for ticket collections. Please also note that the management reserves the right to request for the cardholder's identification for verification purposes.
Yes, the cardholder must bring along the same credit card used to make the booking online, to collect tickets at the box office of the cineplex that he or she booked the tickets with. Email confirmations and booking reference numbers will not be accepted.
You can only make changes to your booking by going directly to the box office of the cineplex that you booked your tickets. This is subject to seats availability of the movie and/or showtime that you want to change to. You need to make the changes at the box office at least 2 hours before movie showtime that you originally booked. No changes can be made after the movie that you originally booked has started and all tickets and bookings fees are non-refundable.
The booking system works via eNets and your credit/debit card will be charged immediately on confirmation of booking. Hence if you do not collect your tickets, your credit/debit card would already have been charged and no changes/cancellations/refunds will be entertained.
The Board of Film Censorship requires that all films for public exhibition be classified. There are four standard classifications which may sometimes have a cautionary note attached.
| G | For general viewing. |
| PG | Parental Guidance advised. Some scenes may be unsuitable for young children. |
| NC16 | No admission for children below 16. |
| M18 | For viewers aged 18 years and above. |
| RA | Suitable only for persons aged 21 years and above. |
| R21 | Suitable only for persons aged 21 years and above. This replaces previous R(A) rating. |
Please note that without the proper identification, normal rates will apply.
Please note that proof of age may be required at the Box Office or Ticket Collection Point. It is recommended that an Identification card or Passport which carries a PHOTO display and which indicates the date of birth, be used as proof of age.
All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.
Your credit card is debited once you click the Purchase button. Adding items to your shopping cart does not result in your credit card being debited, but clicking the Purchase button on the screen does.
If you are not able to find the answer here you can send your enquiry to corporate_services@cathay.com.sg.
All credit card discounts, movie gift vouchers, complimentary passes and promotions are not applicable with online and phone bookings. These are only applicable for direct purchase at box office.
We currently accept Amex, Mastercard and Visa credit and debit cards for phone purchases.
No, you cannot select your seats. The system will automatically select the next best available seats for your booking.
No, the system will not generate any confirmation number for phone bookings.
Step 1: Introduction
Cathay Movie Line allows you to book movie tickets using the telephone and your credit card
Press:
* for help at any time
# to move back a step
Step 2: Theatre Selection
Customer has to select a theatre in which he / she would prefer to watch a movie.
Press:
4 for the previous theatre in the list
5 to select the current theatre
6 for the next theatre in the list
Step 3: Movie Selection
Following the Cineplex Selection (after pressing 5), the customer will be prompted to select
a movie.
Customers under the age of 21 are not allowed to view R21 movies.
Press:
4 for the previous movie title in the list
5 to select the current movie title
6 for the next movie title in the list
Step 4: Booking by Day of Month or Date of Week
Here the customer has to select the booking method.
Press:
1 to book by Day. Subsequently, the customer will be prompted to
Press:
1 Today
2 Tomorrow
2 to book by Date. For the date selection, the customer has to enter 2 digits for day and 2 digits for month. (ie. 0203 for 2nd of March)
Step 5: Time Selection
A list of all available showtimes, based on the above date selection, will be displayed. Users will be requested to make his selection from this list.
Step 6: Quantity
This applies to the number of tickets for the selected movie. The maximum number of tickets is 10. Key in the appropriate number of tickets to be purchased, followed by the # key.
Step 7: Verification
At this stage, selection made by the customer is read out.
Press:
1 to confirm your selections
2 if you have changed your mind.
(All previous selections made will be erased and the customer will be brought back to the welcome menu again.)
Having done that, the system will verify the specified details (cinema venue, movie title, day & time of movie screening, number of seats booked etc.). If all details are accurate, the system will go ahead and conduct a check to see if seats are available and if so, a request for the caller’s payment particulars will set in. The entire booking process will be completed once this information is obtained and the system will have the booking of seats physically blocked. Alternatively, you may wish to make your bookings using the V-CODE System.
The visual presentation system employed in 3D movies attempts to maintain or recreate moving images of the third dimension, giving the illusion of depth as seen by the patron. So patrons can expect the visuals to "come alive" as if the characters and objects in the film are actually in the same room as the patron.
Yes with special 3D projection equipment & the special 3D glasses. Each patron will be loaned a pair of 3D glasses to wear throughout the main feature and these glasses will help create the illusion of depth required to make the on-screen visuals "pop out" of the screen, as if it were right in front of you.
We are looking at showcasing several movies in 3D moving forward and the frequency of this would approximately be at least once every 2 months as we depend on film distributors to confirm if there is any upcoming release available in 3D format.
Yes, we will advertise this information online and within our cineplex premises as soon as we receive confirmation from the film distributors on the availability of the movie in 3D format.
Cathay Cineplexes has attached a premium value to 3D tickets because of the investment costs required to ensure a smooth and efficient presentation and experience for patrons. Unlike standard 35mm and even 2D digital presentations, the costs involved in the equipment, glasses, manpower and service / equipment maintenance are significantly higher. This is also a price model adapted from countries who already showcase 3D movies as a permanent feature i.e. USA, Australia
As this is a fairly new concept for Singapore movie goers, Cathay Cineplexes would prefer to keep pricing as simple as possible i.e. 1 price tier each for weekday and weekend rates and based on feedback from patrons moving forward, evaluations will be carried out before deciding if different price tiers should be introduced to allow 3D movies to be as accessible as possible to all audiences.
All current discounted and promotional ticket rates recognized by Cathay Cineplexes were implemented when movies were presented in not more than 2 formats (35mm and digital), both based on the same price structure. With 3D movies being charged at a premium rate, it would not be feasible to assume the same discount model as the base price is different. Hence, Cathay Cineplexes will launch 3D movies with no promotional rates till sufficient data can be collated for evaluation before determining if a more varied price structure is required.
We will issue complimentary movie passes valid for 3D movies, only if the patron had encountered an interruption / cancellation for a 3D screening that he / she booked tickets for. If the complimentary movies tickets were issued in compensation for a fault unrelated to 3D movies, then the complimentary pass will not be valid for 3D movies.
Unlike previous 3D releases where the 3D glasses used by patrons were made of paper and could be discarded after the screening, 3D glasses being employed for 3D screenings now are made of sturdier material, with more features built in to facilitate better comfort and a longer wearing duration for the patron. As such, the investment made to secure these 3D glasses is significantly higher and because these glasses are reusable, a rental fee has to be imposed to ensure that patrons take good care of the pair loaned to them so that the person using them next will not be given a faulty pair.
We will impose a penalty fee of SGD$70.00, only if a patron were to lose the pair of glasses assigned to them and fail to return them to the ushers prior to leaving the cinema hall after the movie.
You will need to approach the usher at the back of the hall to exchange your pair for another one before the start of the main feature.
See answer to no. 11
When the 3D glasses are collected after each screening, they are transferred to a different venue to be thoroughly cleaned using chemicals approved by the manufacturer before they are placed in a tray to be distributed to patrons again. To ensure enough "rest" time between screenings, Cathay Cineplexes has acquired enough pairs to last a few screenings before the cycle returns to the first batch of 3D glasses.
Yes, the 3D glasses are a one-size-fits-all design
Patrons who feel ill should remove their 3D glasses, close their eyes and relax. If you need further assistance, please leave the hall and approach any of our ushers stationed just outside the hall.
Cathay Cineplexes will provide a refund or a complimentary movie pass for 3D screenings that have been interrupted or cancelled, not allowing the patrons to watch the movie from start to end. Otherwise, we regret that no refund can be extended should the main feature commence punctually and proceed with no faults / interruptions.
Cathay Cineplexes will address incidents like these on a case-by-case basis but the company policy would be to not facilitate a refund if there were no inherent faults in the presentation from a technical or service provision perspective as patrons are free to leave the hall should the 3D effects not sit well with them
Cathay Cineplexes is not insisting that children below 3 years of age not be allowed into the hall. We do not recommend it simply because, every patron admitted needs a pair of 3D glasses and to redeem a pair, the person needs an admission ticket. As a child below 3 years of age does not require a separate admission ticket, this would mean an additional ticket purchase on the part of the parent / guardian. As the glasses are a one-size-fits all design, it may not fit the child well, which may inevitably mar the viewing pleasure of the child. Nevertheless Cathay Cineplexes respects the decision made by parents / guardian but will need for the child to have a separate admission ticket purchased under such circumstances.
3D Movie Tickets will not be valid for any promotion, inclusive of Mom and Tots - nevertheless, a standard 35mm / 2D Digital version should be available should you wish to enjoy the promotional benefit. No promotions are being planned for 3D movies for now but we will evaluate this and moving forward, will determine if any promotions are suitable for 3D movies.
Please approach the usher stationed at the Level 6 usher station in front of The Grand Cathay and he / she will assist you
At present, we do not have glasses available for sale but this is also something that we will look into moving forward, should we sight a demand for it.
In the event of a screening interruption / cancellation, Cathay Cineplexes will offer affected patrons a complimentary pass valid for the next 3D film or for any other film should the patron not wish to catch a 3D movie. As an alternative, refunds in full will also be facilitated.