We charge on a per seat basis. All rates are nett and the respective rates are as follows:

*Blockbuster Category
Movie titles which fall under the Blockbuster category will need to satisfy at least two criteria before they can thus be categorized. These conditions include an A-List cast and/or Director, be a part of a successful franchise (examples : Spider-Man, Batman, Shrek, Pirates of the Caribbean, Harry Potter etc), have a big production budget of more than US$100 million and opening date in Singapore coinciding with same day and date release in the USA.

As blockbuster titles are seasonal, there will be no more than 20 titles which will carry the Blockbuster rates for the year 2008. In 2007, the industry saw a total of over 320 titles released. It is anticipated that the number of releases for this year will exceed that of the previous year.

Cathay Cineplexes will pre-empt in advance on its directory advertisements, onsite at the cineplexes and on its website, the movie titles under the Blockbuster category at least two weeks before it is released on Cathay’s screens. Iron Man, to be released on 30 April*, will be the first.

When do you update your online and phone movie schedules?
Our online and phone movie schedules are updated every Wednesday evening each week. These schedules will reflect the showtimes from Thursday to the following Wednesday of each week. Please note that Cathay Cineplexes does not provide its movie schedules to any other third party websites.

Why is a showtime different at the Cineplex than what is shown on the newspaper movie schedules?
In order to insert our movie schedule advertisements in the newspapers, we are required to submit our movie schedules at least 2 days in advance and even earlier when there is a public holiday. Hence, when there are changes to the schedules, these cannot be corrected as the newspapers will not accept amendments after submission. To confirm a showtime, please check the updated schedules in our website or at the box office.

How many days in advance can I book tickets?
As long as the schedule for the movie title you would like to book is reflected online or at the box office, you may book your tickets up to 7 days in advance. For some movies, an even more advanced schedule may be available for you do your booking.

What time does your box office open and close?
The box office will open half an hour before the first showtime in the morning and will close half an hour after the last showtime in the evening.

The opening and closing hours of our box office varies from one cineplex to another as they depend on first movie and the last movie of the day at each cineplex. Furthermore, one Cathay cineplex may offer midnight screenings, while another Cathay cineplex offers double midnight screenings, hence the variations of timing.

Where can I direct my enquiries?
Your enquiries can be directed to corporate_services@cathay.com.sg.

How do you tell if a movie is on the “No Free List”?
If the movie title is accompanied by an asterisk ( * ) , it is on the “No Free List”.

Can I cancel my booking and request for a refund?
After your booking is confirmed and paid for, no c ancellations or refunds will be allowed. All tickets sold are non-returnable and non-refundable even if you do not turn up to collect your tickets or for any other reasons.

How can I make changes to my booking?
You can only make changes to your booking by going directly to the box office of the cineplex that you booked your tickets. This is subject to seats availability of the movie and/or showtime that you want to change to. You need to make the changes at the box office at least 2 hours before movie showtime that you originally booked. No changes can be made after the movie that you originally booked has started and all tickets and bookings fees are non-refundable.

Do children need movie tickets?
Tickets need to be purchased for children above 0.9m in height. A child below the abovementioned height can enter for free but will not be entitled to have a seat to himself/ herself.

What are the Terms and Conditions of Mums & Tots promotion at all Cathay Cineplexes?

• Only valid for movies screening before 2pm from Mondays to Fridays. Please check our website or box office for showtimes.
• Only G & PG rated movies are valid for this promotion.
• Not valid on Public Holidays & Eve of Public Holidays.
• One adult ticket must be purchased & one child below 7 years old enters free.
• Not valid with any other promotions, credit card discounts, vouchers, passes and senior citizen rates.
• This promotion is valid for box office purchases only and not for online and phone bookings.

What are special rates for senior citizens?

• $4 per movie ticket, before 6pm from Mondays to Fridays.
• Not valid on Eve of Public Holidays & Public Holidays.
• Valid at all Cathay Cineplexes.
• Please remember to produce identification as the rate is only valid for senior citizens aged 55 and above.
• This special rate is valid for box office purchases only and not for online and phone bookings.
• Not valid with any other promotions, credit card discounts, vouchers and passes.
• Please note that without the proper identification, normal rates will apply.

Do you accept payment by NETS ?
NETS payment is accepted at selected box office counters across all Cathay Cineplex locations. Please note that NETS is not available for online and phone bookings.

Online Bookings

What forms of payment do you accept?
We currently accept Amex, Mastercard and Visa credit and debit cards for online purchasing.

Is it safe to use my credit card?
We incorporate SSL security within this site, an industry standard technology that is recognised as the best software available today for conducting secure commerce transactions over the internet.

How much does it cost?
In addition to the relevant ticket price for the movie, there is a non-refundable booking fee of $1.00 per confirmed transaction. Total ticket cost, including booking fees, is detailed in your shopping basket prior to confirming of your purchase.

What about GST?
All prices quoted on this site are inclusive of GST.

Are there any Credit Card Discounts / Movie Gift Vouchers / Complimentary Passes / Promotions that is applicable with online booking?
All credit card discounts, movie gift vouchers, complimentary passes and promotions are not applicable with online and phone bookings. These are only applicable for direct purchase at box office.

Can I select seats?
Yes, you can select your seats by clicking on the seats you want on the seating plan. You will be charged according to the number of seats selected. The selected seats you have selected are in green. To de-select, click on the green seats and you can re-select your preferred seats again.

How many tickets can I puchase online ?
There is a maximum purchase limit of 10 tickets per transaction. You may perform as many transactions as you wish. For each transaction, there is a non-refundable $1.00 booking fee.

How do I collect my tickets?
Your tickets are immediately available for collection at the box office of the Cineplex that you booked your tickets at after you have completed your purchase and received the confirmation of booking. In order to collect your tickets, please bring along the same credit card used to make your booking online.

Do I require my credit card to collect my tickets?
Yes, you must bring along the same credit card used to make your booking online to collect your tickets at the box office of the cineplex that you booked your tickets with.

How can I make changes to my booking?
You can only make changes to your booking by going directly to the box office of the cineplex that you booked your tickets. This is subject to seats availability of the movie and/or showtime that you want to change to. You need to make the changes at the box office at least 2 hours before movie showtime that you originally booked. No changes can be made after the movie that you originally booked has started and all tickets and bookings fees are non-refundable.

Will I be charged if I do not collect my tickets ?
The booking system works via eNets and your credit/debit card will be charged immediately on confirmation of booking. Hence if you do not collect your tickets, your credit/debit card would already have been charged and no changes/cancellations/refunds will be entertained.

What do film ratings mean?
The Board of Film Censorship requires that all films for public exhibition be classified. There are four standard classifications which may sometimes have a cautionary note attached.

G - For general viewing.
PG - Parental Guidance advised. Some scenes may be unsuitable for young children.
NC16 - No admission for children below 16.
M18 - For viewers aged 18 years and above.
RA - Suitable only for persons aged 21 years and above.
R21 - Suitable only for persons aged 21 years and above. This replaces previous R(A) rating.

Please note that proof of age may be required at the Box Office or Ticket Collection Point. It is recommended that an Identification card or Passport which carries a PHOTO display and which indicates the date of birth, be used as proof of age.

What is your refund policy?
All transactions once completed and confirmed are not exchangeable or refundable under any circumstances. No refunds or exchanges will be entertained if you do not turn up to collect your tickets.

When is my credit card debited?
Your credit card is debited once you click the Purchase button. Adding items to your shopping cart does not result in your credit card being debited, but clicking the Purchase button on the screen does.

Where can I make an enquiry I could not find the answer here?
If you are not able to find the answer here you can send your enquiry to corporate_services@cathay.com.sg.

24 hours automated Cathay Movie Line 6235 1155

Are there any Credit Card Discounts / Movie Gift Vouchers / Complimentary Passes / Promotions that is applicable with online booking?
All credit card discounts, movie gift vouchers, complimentary passes and promotions are not applicable with online and phone bookings. These are only applicable for direct purchase at box office.

What forms of payment do you accept?
We currently accept Amex, Mastercard and Visa credit and debit cards for phone purchases.

Can I select seats?
No, you cannot select your seats. The system will automatically select the next best available seats for your booking.

Will there be any confirmation number given for phone booking?
No, the system will not generate any confirmation number for phone bookings.

Instructions for use of the Interactive Voice Response System

Step 1: Introduction
Cathay Movie Line allows you to book movie tickets using the telephone and your credit card

Press:
*  for help at any time
# to move back a step

Step 2: Theatre Selection
Customer has to select a theatre in which he / she would prefer to watch a movie.

Press:
4 for the previous theatre in the list
5 to select the current theatre
6 for the next theatre in the list

Step 3: Movie Selection
Following the Cineplex Selection (after pressing 5), the customer will be prompted to select a movie.

Customers under the age of 21 are not allowed to view R21 movies.

Press:
4  for the previous movie title in the list
5  to select the current movie title
6  for the next movie title in the list

Step 4: Booking by Day of Month or Date of Week
Here the customer has to select the booking method.

Press:
1  to book by Day. Subsequently, the customer will be prompted to

Press:
1  Today
2  Tomorrow

2  to book by Date. For the date selection, the customer has to enter 2 digits for day and 2 digits for month. (ie. 0203 for 2nd of March)

Step 5: Time Selection
A list of all available showtimes, based on the above date selection, will be displayed. Users will be requested to make his selection from this list.

Step 6: Quantity
This applies to the number of tickets for the selected movie. The maximum number of tickets is 10. Key in the appropriate number of tickets to be purchased, followed by the # key.

Step 7: Verification
At this stage, selection made by the customer is read out.

Press:
1  to confirm your selections
2  if you have changed your mind.
(All previous selections made will be erased and the customer will be brought back to the welcome menu again.)

Having done that, the system will verify the specified details (cinema venue, movie title, day & time of movie screening, number of seats booked etc.). If all details are accurate, the system will go ahead and conduct a check to see if seats are available and if so, a request for the caller’s payment particulars will set in. The entire booking process will be completed once this information is obtained and the system will have the booking of seats physically blocked. Alternatively, you may wish to make your bookings using the V-CODE System.