What forms of payment do you accept?
We currently accept Mastercard, Visa and Amex cards for online purchasing.

Is it safe to use my credit card?
We incorporate SSL security within this site, an industry standard technology that is recognised as the best software available today for conducting secure commerce transactions over the internet.

How much does it cost?
In addition to the standard ticket price, there is a non-refundable booking fee of $1.00 per confirmed transaction. Total cost, including booking fees, is detailed in your shopping basket prior to confirming your purchase.

What about GST?
All prices quoted on this site are inclusive of GST.

Credit Card Discounts / Movie Gift Vouchers / Complimentary Passes
Please note that credit card discounts, movie gift vouchers & complimentary passes are not applicable with online bookings. These are only applicable at box office.

What happens if I see a message telling me that "Sorry, there are no ticket types available for the Session you selected!"?
You will see this error message when you are trying to purchase tickets from more than one cinema within the same transaction. Please note that you can only purchase tickets from a single cinema in each purchase. Please clear all your bookings if you see this message.

How many tickets can I order?
There is a maximum purchase limit of 10 tickets per transaction. You may perform as many transactions as you deem fit.

How do I collect my tickets?
Your tickets are available for collection at the cinema immediately after you have completed your purchase. In order to collect your tickets at the cinema, you MUST bring along the same credit card used to place your order online. Tickets can be collected at the box office counter in the cinema.

Do I require my credit card to collect my tickets?
Yes. In order to collect your tickets at the cinema, you MUST bring along the same credit card used to place your order online. Tickets can be collected at the box office counter in the cinema.

What do film ratings mean?
The Board of Film Censorship requires that all films for public exhibition be classified. There are four standard classifications which may sometimes have a cautionary note attached.

G - For general viewing.
PG - Parental Guidance advised. Some scenes may be unsuitable for young children.
NC16 - No admission for children below 16.
M18 - For viewers aged 18 years and above.
RA - Suitable only for persons aged 21 years and above.
R21 - Suitable only for persons aged 21 years and above. This replaces previous R(A) rating.

Please note that proof of age may be required at the Box Office or Ticket Collection Point. It is recommended that an Identification card or Passport which carries a PHOTO display and which indicates the date of birth, be used as proof of age.

What is your refunds policy?
All transactions once completed and confirmed are not exchangeable or refundable under any circumstances.

When is my credit card debited?
Your credit card is debited once you have successfully completed your online purchase. Adding items to your shopping cart does not result in your credit card being debited, but clicking the Purchase button from the payment screen does.

Do you have member discounts?
At this point we do not have an online membership programme in place. However, we are looking into introducing one in the near future. Your suggestions are welcome.

Who do I talk to if I have any other questions?
If you haven’t been able to find the answer to your questions in this page, please email us and we will respond to your specific request.

What do I do if I see "Try at Cinema" displayed on screen when I click on a particular movie showtime?
This serves to inform users that the maximum no. of internet ticketing transactions allowed for the selected movie session has been reached. In such a case, you will have to remove this particular session from your order basket before proceeding with the other bookings.

For such session selections which the system can no longer accept, you may wish to purchase your tickets directly at the cinema.

 

 
 

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